Refund policy

Free Returns within the Netherlands and Belgium

For all our customers in the Netherlands and Belgium, we offer free returns. Take advantage of our 30-day return policy and easily request a return via your account on our website. You have 30 days from the receipt of your item to request a return. Provided the item meets the conditions, you will receive a full refund including shipping costs. For orders outside the Netherlands and Belgium, return shipping costs are at your own expense.

Eligible Conditions for Returns

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition as when you received it.

  • It must be unworn or unused.

  • It must contain all original tags.

  • It must be in the original packaging.

  • You must provide the receipt or proof of purchase.

Returns can be submitted by emailing or filling in our form at the website: servicedesk@dajalogistics.nl

Return Address: Attn: [order number]
DAJA Logistics
Kommerdijk 24D
6691MJ Gendt

We aim to process your returned item within 14 days of receipt. If there is any delay, please contact us at servicedesk@dajalogistics.nl with your order number.

Damaged Items and Issues

Upon receiving your order, we kindly ask that you inspect the item carefully. If the item is defective, damaged, or if you received the wrong item, please contact us immediately. We will assess the issue together with you and take appropriate action.

Exchanges

Would you like to exchange an item? The fastest way is to return the item and then make a new purchase for the desired product.

Shipping Costs

Returns and shipping within the Netherlands and Belgium are free. For orders outside these regions, shipping costs are at your own expense.

Privacy Policy and Data Protection

Please read our privacy policy to understand how we collect, use, and protect your data. Your privacy is important to us.