Shipping policy

Delivery Times

The delivery time of your order depends on the shipping method you have chosen and your location. While we strive to meet the estimated delivery times, external factors such as weather conditions or customs processing may affect delivery. Here are some general estimates for our shipping methods:

  • Standard shipping within the Netherlands: 1 day

  • Standard shipping within Belgium: 1-2 days

  • Standard shipping to Europe outside NL & BE: 2-6 days

  • International shipping outside Europe: 1-14 days

Please note that these are estimates, and actual delivery times may vary. If you are concerned or need faster delivery, feel free to contact our customer service team.

Shipping Costs

Shipping costs are calculated based on various factors, such as the shipping method you choose, the weight and dimensions of the items in your order, and your shipping destination. You can easily view the estimated shipping costs in your shopping cart before completing your purchase. It's important to note that we may occasionally offer promotions or discounts on shipping, so keep an eye out for ongoing offers.

Order Processing Time

Once you complete your purchase, please allow us some time to process your order. Our dedicated team will prepare your items for shipment, which usually takes a few hours. During peak periods or due to unforeseen circumstances, processing times may vary, but we always strive to get your order ready as quickly as possible. Generally, we meet our delivery times as listed above under "delivery times."

Order Tracking

We want to keep you updated every step of the way. After your order is shipped, you will receive a confirmation email with a tracking number and a link to track the progress of your package. You can also track your order by logging into your account on our website.

International Shipping

For our international customers, we are pleased to offer worldwide shipping services. However, please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient. We recommend contacting your local customs office for information on these additional costs.

Shipping Partners

We work with reliable shipping partners to ensure the safe and timely delivery of your orders. Our shipping partners are experienced and dedicated to handling your packages with care. For the Netherlands, we typically work with DHL, but outside the Netherlands, this may vary.